Terms & Conditions
Colourful Castles Hire Agreement and terms of use.
The following items are not permitted to be worn / used or on our equipment:
- Face paint
- glitter
- excessive makeup
- glasses
- sharp objects
- no signage or other materials to be stuck to our inflatables
Any damage caused by foreign objects will be charged to the customer.
To make the most from our inflatable units and to ensure the safety of its users, make sure you follow the important safety rules
• Inflatable units require a relatively open & flat area away from trees.
• Sticks and rocks must be cleared from the area.
• Do not set up nearby fire, no smoking is allowed on the inflatable unit.
• Always have an adult supervising the inflatable unit.
• Individuals with head, neck, back or other muscular-skeletal injuries or disabilities, pregnant women, small infants and others who may be susceptible to injury from falls, bumps or bouncing are not permitted in the inflatable unit at any time.
• Don't bounce or jump near the entrance, to avoid falling out of the inflatable unit.
• Take off your shoes, jewelry and any other sharp objects that might puncture the inflatable unit.
• In case of rain or bad weather, all children should exit the inflatable unit and the motor should be turned off and stored indoors.
• If power to the inflatable unit is lost ensure all children leave the inflatable unit until power is restored and inflatable unit is fully inflated.
• Keep Blower Fans DRY at ALL TIMES.
• No shoes, sharp objects, pets, food, drinks or eating utensils shall be allowed on the inflatable unit.
• No water shall be allowed on the inflatable unit (Except on specified water slides).
• Inflatable(s) are to be erected on grass surfaces free of stones, glass and any sharp objects. Please ensure you have checked the area for these as they can cause damage to the jumping castles.
• Colourful Castles does supply each castle with 20 metres of extension lead. Power points are the responsibility of the hirer.
• The customer will be liable for any damage/theft of the equipment whilst in their care. All damages incurred to inflatable(s) or motor while in possession of the hirer will be payable by the hirer unless mutually agreed upon in writing by both parties. The equipment will be the responsibility of the customer until returned and checked by Colourful Castles.
• Colourful Castles will not be held responsible for any associated rental, stall fees, entry fees or any other such expenses that might be incurred as a result of the hire of equipment.
• No adults are permitted on the inflatable(s) unless designed and advertised as such. (Please respect our equipment and enjoy responsibly so that others may too!)
• Do not climb on the sides of Jumping Castles as they will tear, rendering the equipment useless.
•All equipment to be used at OWN RISK.
•All equipment to be returned in the condition it was dropped off see section 2a of hire agreement
What is the Lease Agreement all about?
As with any lease, you will need to sign an agreement before you make use of our inflatable units/services.
Please read it carefully before signing and accepting the terms and conditions. Inflatable units require parents/adults to be present at all times to make sure that the children aren't taking unnecessary risks. Some of them are high up and involve climbing & jumping and there is a risk that children could fall off.
Conditions of Lease
TERMS AND CONDITIONS/WARRANTY
1. By accepting delivery of rented items, customer agrees to all terms and conditions shown on this rental contract. Customer acknowledges that he/she has received in good order all rented items and other goods listed on the contract.
2. Customer assumes full responsibility for all rented items, including their safe and proper use, operation, maintenance, and return to Colourful Castles. Customer is responsible for all loss, damage, cleaning, or repair.
2a. The customer is responsible to return the items in the same condition as they were dropped off. A cleaning charge of up to $550 per item may be charged if the items are not in a hire able condition. Repairs for damage caused by miss use are charged at $121 p/h plus material cost of $55 per metre
3. This rental contract forms the sole agreement between the customer and Colourful Castles. The customer agrees to indemnify and hold Colourful Castles harmless for any claims from customers use or misuse, including any third parties for loss, injury, and damage to persons or property arising out of the customer's negligence or operation including legal costs incurred in defense of such claims.
4. Operators should read all warnings and instructions (safety instructions).
5. If customer refuses to return rented items, the customer agrees that Colourful Castles and its agents may take all reasonable actions necessary to recover rented items without prior notice or legal process.
6. Customer acknowledges the possibility of injury and will provide adult supervision at all times according to the rules given to rental party prior to event, written instruction, or verbal.
7. Attorney fees: Customer agrees to pay all reasonable attorney fees and court costs incurred by Colourful Castles in enforcing these terms and conditions.
8. Weather: If the weather is uncertain, Colourful Castles will contact the Customer before traveling to hire site. The Customer will be given the choice to go ahead with the hire or cancel. If the Customer should choose to go ahead, full payment will be required regardless of the outcome of weather and hire outcome. If Colourful Castles do not contact the Customer and the Customer believes the weather is unreasonable for the hire, it is the responsibility of the Customer to contact Colourful Castles to discuss their options.
8a. Wind: for private events this is to be monitored by a responsible adult. Tie down points should be checked regularly to ensure they are secure and if wind is above 28 kph the inflatable is to be deflated. For public events supervising staff may without notice to organizers deflate the items if the wind get above 28 kph.
9. Any cancellations within 14 days of the hire will pay 50% of the original hire fee and any cancellations. Any cancellations within 7 days of the hire the full hire amount is payable.
9a. Cancellations amendment Wet / Windy / Adverse Weather Policy - cancellations based on weather forecasts within 14 days of the hire will incur the cancellation fee covered in section 9 of 50% or 100% of hire charge. Cancellations due to wet / windy / adverse weather can be offered by Colourful Castles staff free of charge on the morning of hire or night preceding the hire depending on weather conditions as per section 8 of this agreement. A store credit + $30 will be added to your file for future bookings by way of an individual discount code valid for 18 months from your original booking.
9b. Cancellations due to covid will not be accepted and hire fees will be charged in accordance with section 9 of this agreement.
10 Colourful Castles staff are exempt from any and all medical requirements including but not limited to: showing any form of medical document or vaccination status, wearing of medical apparel e.g. masks, face shields, gloves, etc. Refusal to site on any of these grounds will result in full charge to the customer.